Policies & FAQ

CHECK-IN:

Please arrive early for class sessions to check-in, sign a waive and get set up for class.

WORKOUT CLEARANCE:

We encourage all members to visit your physician to get clearance for physical activity prior to the first day of any Levels classes and/or programs.

WAIVER:

All participants in Levels fitness classes are required to complete and sign a waiver prior to any physical activity.

REFUND POLICY:

Please read and review all information surrounding classes, programs, including scheduling as all sales are finals. Should you feel you have booked a class in error please email your inquiry to info@thelevelstudio.com.

FACILITY:

Please bring additional gym shoes to change into in the event of inclement weather for the protection of all members and preservation of studio mats.

CANCELLATION POLICY:

All client cancellations require a 24-72 hours advance notice by emailing info@thelevelsstudio.com or texting (810) 733-0679. Should the studio cancel any classes they will be canceled within the same timeframe and all participants will be notified.

PHYSICAL CONCERNS:

All fitness levels are welcome to Levels classes. If at any point you feel abnormal during a workout please take a moment for yourself to regain regularity. Never feel pressured to complete a workout when your body is communicating otherwise.

INFORMATION COLLECTED & PRIVATE PRIVACY:

We value your privacy and are committed to protecting your personal information. When you opt to receive text messages from us, no mobile opt-in data will be shared with third parties. Your information is secure and will only be used for the purposes of communication related to our fitness services..

SMS TERMS & CONDITIONS:

By opting to receive text messages from Thelevelsstudio.com, you agree to receive various types of messages, including but not limited to appointment reminders, order alerts, and account notifications. Please note the following: Messaging frequency may vary. Message and data rates may apply. To opt out at any time, simply text STOP. For assistance, text HELP or visit our website at thelevelsstudio.com. Visit https://www.thelevelsstudio.com/policies for privacy policy and https://www.thelevelsstudio.com/policies for Terms of Service.

PRIVACY POLICY

The Levels Studio is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, Thelevelsstudio.com , or interact with us in any other manner.

Information We Collect

We may collect the following types of information from you:

Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

To Communicate with You: We use your contact information to respond to your inquiries, provide legal services, send administrative information, and keep you informed about your case or our services.

Marketing and Promotional Communications: With your consent, we may use your information to send you updates, newsletters, or marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from The Levels Studio. By providing your phone number and opting in, you consent to receive text messages from The Level Studio regarding your inquiry, our services, or related legal matters. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any text message your receive from us. Please note that opting out may limit our ability to communicate with you regarding your case or services.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship.

Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

TERMS AND CONDITIONS

1. Introduction

Welcome to The Levels Studio. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from The Levels Studio at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

3. Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:

  • Account Notifications: receive updates to confirm purchase details, appointment confirmations, and any follow-up information or queries related to your transactions.

  • Customer Care: get assistance and answers to any questions you may have regarding orders, services, appointments, or locations.

  • Marketing: stay informed about upcoming classes, events, and promotions that may be of interest to you.

  • Delivery Notifications: receive real-time updates on the status of your orders, appointments, and any necessary rescheduling information.

  • Public Service Announcements: stay updated on important schedule or location changes, ensuring you have the latest information.

4. Standard Messaging Disclosures

  • Message Frequency: Frequency of messages may vary depending on your interactions with us.

  • Standard messaging rates will be charged by your mobile service provider.

  • You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.

For assistance, text "HELP" " to 8107330679 or contact us directly at (810) 733-0679 , you can email us at info@thelevelsstudio.com or visit our Private Policy at https://www.thelevelsstudio.com/policies


  • A: Yes, we offer a beginner step class in our Levels Elite Athlete Beginner Program

  • A: Levels instructors take time to break down the basics at the beginning of each class session. New steppers may also register for the Level 1 beginner moves “Library” to jumpstart your learning at Levels Step Fitness Library

  • A: Yes, visit Levelsstepfitness.com for our virtual platform. Visit @Levelstepfitness on Youtube for our live stream classes.

  • A: Yes, all moves are beginner friendly. The instructors explain the step moves to all members prior to executing step moves as a group.

    Elite Athlete members will also be able to access the Levels Step Fitness Library for a small fee.

  • Levels Step & Strong together will promote maximum fitness results.

    Levels Step is a high intense cardio workout that will aid in improving your cardio capacity, flexibility balance, and recall ability.

    Levels Strong is a strength training class that will increase physical strength, discipline, and improve your ability to burn fat post workout.

  • A: Level 1 introduction is for beginners with no previous step experience. Level 1 does not require a stepper. Learn the moves 1st add the stepper later. All fitness levels welcome.

    Level 2 intermediate are for those with previous step, dance or fitness experience. Level 2 uses step moves to create low impact step routines and expand cardio capacity.

    Level 3 experienced are for those who are more experienced in step, dance and/or fitness. Level 3 explores high impact cardio step moves to create high energy routines.